The order of GEMS products implies the acceptance of the following clauses:

1. This rate does not include taxes.

2. The prices of the tariff are in Euros.

3. This rate cancels and replaces the previous rates and may be changed without notice.

Gems reserves the right to modify or cease production of any of its models without prior notice.

5. All orders are individually manufactured and confirmed.

6. No cancellations or modifications will be accepted five days after the confirmation has been sent, or if the order has already entered the manufacturing process.

7. All returns must be authorized by our sales department. Authorized returns must be sent carriage paid.

8. The position of the arms is always considered in a seated position on the couch.

9. Production lead time is 5-6 weeks from order confirmation.

10. Orders in customer’s fabric shall follow the following rules.

– All upholstery must be shipped freight prepaid and properly packaged.

– Shipments must include the sender’s name and order reference – The side to be upholstered must be indicated.

– The specified lengths refer to 140 cm wide plain fabrics.

– For stamped or rapported footage, the footage must be consulted, and will have an increase of 10% with respect to the RRP.

– Excess footage received will be refunded on the order, unless otherwise indicated by the customer.

11. Possible variations in the shade of the upholstery with respect to the samples will not give rise to any type of claim.

12. The small marks, veins and variations in tone that may be seen in the pieces upholstered in leather are not defects, but characteristics of full grain leather, which due to its 100% natural origin, can always have some imperfections.

13. As this is a handmade product, there may be small variations in the measurements that appear in the technical specifications.

14. All modules and sofas up to 260 cm have two seat and back cushions.

15. Transport is included to the warehouse for orders over 600€ (VAT not included). Otherwise the transport will be charged on the invoice (10% of the amount of the sale).

16. No claims for damage or mistreatment will be accepted after 48 hours of receipt. It is the customer’s obligation to check the quantity and correct delivery of the packages. In the event of any incident in the delivery, the carrier must be notified and indicated on the delivery note. Gems shall not be responsible for any incident that has not been reported at the time of unloading both to Gems itself and to the transportation agency, indicating it on the delivery note.

17. Direct deliveries to private customers will have an additional cost that will be confirmed upon receipt of the definitive delivery data. The removal of old sofas and transfers will be assessed on a case-by-case basis by Gems’ logistics department.

18. In the event that the customer is unable to receive the goods within the established deadlines, Gems may store such products at its facilities and reserves the right to charge storage fees.

19. Transportation costs for repairs covered under warranty shall be borne by the Customer.

QUALITY

GEMS products meet all the requirements of EU regulations (Quality, Guarantee, Environment and International Approval). Household and contract products exceed British Standard and EU Fireproofing regulations.

WARRANTY

Wooden Structures – 10 year or lifetime warranty. Solid wood from sustainable forests is used, so the sofa can be reupholstered over and over again and the structure will be unalterable over time.

Suspension – 10-year or lifetime warranty. The 3.8mm zigzag steel spring frame reinforces the structure and means the structure will not sag.

Seat cushions – 5 year warranty. High density foam has high durability.

Back cushions – 5-year warranty. The hollow fiber used in the manufacture has an exceptional and constant recovery coefficient over time, so that, with minimal maintenance, the cushion will always be in perfect condition.

Fabric – Depending on the manufacturer, the warranty ranges from 2 to 5 years and covers manufacturing defects.